amo88 Privacy Policy

amo88 takes data privacy seriously. As an online betting platform serving Indonesian players — including members registered in Jakarta, Surabaya, Bandung, Medan, Bali, Makassar, Yogyakarta, Semarang, Palembang, and across the Indonesian archipelago — we process personal data as a necessary part of operating a licensed, secure, and responsible gambling environment.

This Policy sets out, in plain and transparent language, precisely what data we collect about you, why we collect it, how long we keep it, who we share it with, what your rights are, and how to exercise them. We do not use unnecessarily complex legal language to obscure our practices. If any part of this Policy is unclear to you, please contact our support team before providing your personal data.

amo88 acts as the data controller in respect of personal data collected through the amo88.club platform. This means we determine the purposes for which your data is processed and the means by which processing takes place. Where we engage third-party service providers (such as payment processors or identity verification providers), those parties act as data processors under our instruction, bound by confidentiality obligations and data processing agreements.

For the purposes of this Policy, the following terms have the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to name, date of birth, email address, phone number, bank account number, IP address, device identifier, and betting activity records.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, modification, deletion, or transmission.
• "Data Controller" means amo88, the entity that determines the purposes and means of processing Personal Data collected through amo88.club.
• "Data Processor" means a third-party service provider that processes Personal Data on behalf of amo88 under a data processing agreement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose.
• "Sensitive Data" means personal data that by its nature carries a heightened risk if disclosed — including financial account details, identity document numbers, and KYC verification documents.
• "Member" means any individual holding a registered account on amo88.

amo88 collects personal data in the categories described in the table below. We collect only the data that is necessary and proportionate to the purposes for which it is processed.

amo88 does not collect special categories of data (such as health information, racial or ethnic origin, religious beliefs, or biometric data) unless directly and voluntarily provided by a Member in the context of a responsible gaming or self-exclusion request.

amo88 collects personal data through the following means:

Direct Collection

Data you provide directly when you: register an account; complete KYC verification; make a deposit or withdrawal request; contact our support team via live chat or email; opt in to promotional communications; or use self-management tools such as deposit limits or self-exclusion.

Automated Collection

Data collected automatically when you access amo88.club, including Technical Data and Usage Data gathered through server logs, session cookies, and analytics tools. This data is collected each time you interact with any page or feature on the Platform.

Third-Party Sources

amo88 may receive data about you from the following third-party sources:

• Identity verification providers: confirmation of document authenticity and age verification results;
• Payment processors and banking partners: transaction confirmation data and fraud screening results;
• Fraud prevention and AML screening services: risk scoring and watchlist screening outputs;
• Game providers: game session data and results for games hosted by third-party studios (Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, etc.) integrated within the amo88 platform.

amo88 processes your personal data for the following purposes:

• Account management: creating and maintaining your amo88 account, authenticating your identity at login, and managing account settings;
• Identity and age verification (KYC): confirming that you meet the minimum age requirement of 21 years and verifying your identity in accordance with our licensing obligations;
• Payment processing: processing deposits and withdrawals in IDR via local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja);
• Customer support: responding to enquiries, resolving disputes, and handling responsible gaming requests submitted via live chat or email;
• Fraud prevention and security: detecting and preventing fraudulent accounts, unauthorised access, money laundering, bonus abuse, and other prohibited conduct;
• Regulatory compliance: maintaining records required under anti-money-laundering obligations and the conditions of our international gaming licence;
• Responsible gaming: monitoring betting patterns for indicators of problem gambling activity and administering self-exclusion and limit-setting tools;
• Platform improvement: analysing usage data in aggregate to improve the functionality, performance, and user experience of amo88;
• Marketing communications: sending promotional offers, bonus notifications, and seasonal promotions (for example, Ramadhan, Idul Fitri, Imlek, and Indonesian Independence Day promotions) to Members who have opted in to receive such communications.

amo88 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Performance of a contract: processing necessary to create and manage your account, process transactions, and deliver the betting services you have requested under our Terms & Conditions;
• Legal obligation: processing required to comply with anti-money-laundering regulations, licensing conditions, and other applicable legal requirements — including mandatory KYC verification and transaction record retention;
• Legitimate interests: processing for fraud prevention, security monitoring, responsible gaming oversight, and platform analytics, where such interests are not overridden by your rights and interests;
• Consent: processing for marketing communications, where we rely on your opt-in consent. You may withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.

amo88 does not sell, rent, or trade your personal data. We share personal data only in the circumstances described below, and only to the minimum extent necessary:

Service Providers (Data Processors)

We share data with third-party service providers who process data on our behalf under binding data processing agreements. These include:

• Identity verification and KYC service providers;
• Payment processors, Indonesian banking partners, and e-wallet platforms;
• Fraud screening and AML compliance providers;
• Game content providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming) for the purpose of delivering their games within the amo88 platform;
• Cloud infrastructure and hosting providers;
• Customer support platform providers.

Regulatory and Legal Authorities

We may disclose personal data to our licensing regulator, law enforcement agencies, financial intelligence units, or courts where we are required to do so by applicable law, court order, or regulatory direction. amo88 will notify affected Members of such disclosures where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of amo88's business assets, personal data held by amo88 may be transferred to the acquiring entity. We will notify Members of any such transfer and ensure the receiving entity is bound by data protection obligations consistent with this Policy.

With Your Consent

amo88 may share your data with additional third parties where you have given your explicit consent to such sharing. You may withdraw that consent at any time by contacting support.

amo88 operates internationally and some of our service providers are located outside Indonesia. When we transfer your personal data outside Indonesia, we take steps to ensure that appropriate protections are in place, including:

• Requiring receiving parties to adhere to data protection standards equivalent to those applied by amo88;
• Entering into data processing agreements that incorporate standard contractual obligations regarding data security and use limitations;
• Transferring data only to jurisdictions that maintain adequate data protection frameworks under the assessment of our licensing authority.

By registering an account on amo88, you acknowledge that your personal data may be transferred to, processed in, and stored in jurisdictions outside Indonesia as part of the normal operation of the Platform.

amo88 retains personal data for the periods necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or our licensing obligations. The following general retention guidelines apply:

• Account and identity data: retained for the duration of your account and for a minimum of 5 years following permanent account closure, in compliance with AML record-keeping requirements;
• Transaction and betting records: retained for a minimum of 5 years from the date of each transaction;
• KYC documents: retained for the period required by the licensing jurisdiction's AML and KYC regulations, typically 5–7 years from account closure;
• Customer support communications: retained for up to 3 years from the date of the interaction;
• Technical and usage data (logs): retained for up to 12 months in raw form; aggregated analytics data may be retained indefinitely in anonymised form;
• Marketing consent records: retained for the duration of your membership and for 2 years following account closure to demonstrate compliance with consent requirements.

Where data is no longer required for any lawful purpose, amo88 will securely delete or anonymise it. Data subject to a legal hold (for example, pending litigation or regulatory investigation) will be retained until the hold is lifted.

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by amo88:

To exercise any of these rights, contact amo88 support via live chat or send a written request to [email protected]. amo88 will respond to data subject requests within 30 days. Requests may be declined where they conflict with mandatory legal retention obligations or where amo88 cannot verify the requester's identity.

amo88 uses cookies and similar technologies on the amo88.club platform. A cookie is a small text file placed on your device by a web server to enable certain functionality and to collect usage data.

Types of Cookies Used

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Functional cookies: Store your preferences such as language settings, preferred payment method, and responsible gaming tool configurations so that they are remembered between sessions.
• Analytics cookies: Collect anonymised data about how Members use the platform — which pages are visited, which games are most played, and where users exit the site. This data is used in aggregate to improve the platform and is not linked to individual member profiles without your consent.
• Session replay cookies: May be used to record anonymised user interaction sessions for quality assurance and UX improvement purposes. No personally identifiable information is captured in these recordings.

You can manage cookie preferences through your browser settings. Disabling cookies beyond the strictly necessary category may affect your experience on amo88 but will not prevent you from accessing core betting functionality.

amo88 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Security measures in place include:

• 256-bit SSL/TLS encryption on all pages, login flows, and payment transactions;
• Password hashing using industry-standard one-way cryptographic algorithms (bcrypt or equivalent) — amo88 staff cannot read your password in plain text;
• Two-factor authentication (2FA) available to all Members;
• IP-based anomaly detection and automated brute-force login protection;
• Role-based access controls ensuring staff access only the data necessary for their specific function;
• Regular third-party penetration testing and vulnerability assessments of the amo88 platform and infrastructure;
• Encrypted storage of KYC documents and financial account details at rest.

Despite these measures, no platform can guarantee absolute security against all possible threats. Members are responsible for maintaining the security of their own login credentials. If you suspect unauthorised access to your amo88 account, contact support immediately via live chat.

If you are a parent or guardian and believe that a person under 21 in your care has registered on amo88, please contact us immediately at [email protected] so we can take prompt action. amo88 uses age verification checks at registration and KYC stages to enforce this requirement.

The amo88 platform may contain links to third-party websites or services — for example, game providers' informational pages or payment provider portals. This Policy applies only to data processed by amo88 through amo88.club. amo88 is not responsible for the privacy practices of any third-party website, and we encourage you to review the privacy policies of any third-party services you access.

amo88 does not control the data practices of game providers (such as Evolution Gaming, Pragmatic Play, or PG Soft) in respect of data processed directly on their own infrastructure. Game session data shared with these providers is subject to their own privacy policies in addition to any contractual restrictions imposed by amo88 through provider agreements.

amo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or licensing requirements. Material changes will be communicated to registered Members via email to the registered address and/or by a notice displayed at login on the amo88 platform.

The updated Policy will be published at amo88.club/privacy-policy with a revised "Last updated" date. Continued use of the platform following publication of the revised Policy constitutes acceptance of the updated terms. If you do not agree with a material change, you have the right to close your account and request return of your balance.

We recommend checking this page periodically. Where we rely on your consent for any processing activity, we will seek fresh consent where an amendment materially changes the nature of that processing.

For any questions, concerns, or formal complaints regarding this Privacy Policy or amo88's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 on amo88.club. Indonesian and English-speaking agents. Average first response time: under 60 seconds.
• Email: [email protected] — please mark the subject line "Privacy Request" for priority routing to our data protection team.
• Email: [email protected] — please mark the subject line "Privacy Request" for priority routing to our data protection team.

amo88 aims to resolve all privacy-related complaints within 30 days of receipt. Where a complaint cannot be resolved through our internal process, you may have the right to escalate the matter to the relevant data protection authority or our licensing regulator, depending on your jurisdiction.

This Privacy Policy was last reviewed and updated in January 2026 (Version 2.4). amo88 is a registered trademark. All rights reserved.